This course has been designed to provide a general overview of the goals and key changes coming with the new Aged Care Act coming into effect on November 1st 2025.
This course has been developed to provide learners with an understanding of managing stakeholder relationships, including ethical sourcing, clear supply chains, product transparency, community impact, measuring engagement, and aligning with sustainability standards.
Have you ever felt under attack from a complaint, even when you were doing your best? That emotional reaction is completely natural. How you respond can either calm the situation or make it worse. By the end of this course, you’ll be able to use the LEARN technique to respond to complaints with empathy and professionalism - without becoming defensive.
In this short course, you’ll learn three simple techniques to help you stay calm, clear-headed, and in control no matter what changes come your way.
By the end of this course, you’ll have simple, effective techniques to defuse tense situations, protect your well-being, and keep conversations on track.
This course is designed to build awareness around trauma-informed care across all healthcare settings in Australia and the UK. It provides healthcare professionals with what they need to understand trauma, recognise its impact, and implement trauma-informed practices to provide respectful, safe, and person-centred care to those who have experienced trauma.
