Have you ever felt under attack from a complaint, even when you were doing your best? That emotional reaction is completely natural. How you respond can either calm the situation or make it worse. By the end of this course, you’ll be able to use the LEARN technique to respond to complaints with empathy and professionalism - without becoming defensive.
In this short course, you’ll learn three simple techniques to help you stay calm, clear-headed, and in control no matter what changes come your way.
By the end of this course, you’ll have simple, effective techniques to defuse tense situations, protect your well-being, and keep conversations on track.
This course is designed to build awareness around trauma-informed care across all healthcare settings in Australia and the UK. It provides healthcare professionals with what they need to understand trauma, recognise its impact, and implement trauma-informed practices to provide respectful, safe, and person-centred care to those who have experienced trauma.
This course helps organisations cultivate a culturally safe and compliant workplace by promoting diversity, equity, inclusion, and belonging (DEIB). Participants will explore key concepts, relevant laws, and strategies to foster a respectful and inclusive culture. Case studies and real-world examples offer all employees practical insights into applying DEIB principles in the workplace.
This course has been developed to provide learners with an introductory understanding of the Aged Care Quality Standards.
