‘OTR’ is Australia's leading 24/7 convenience chain. OTR offers supermarket deals, barista made coffee, refreshments, HappyWash or fuel, on-the-run. Global fast-food brands like Guzman y Gomez and Krispy Kreme give OTR a point of difference for high quality on-the-go sustenance.
Early in 2019, OTR’s business leadership undertook an extensive ERP project and realised classroom training was an unsustainable approach for their growth plans. A single location had been utilised for all OTR training to serve outlets Australia-wide. The COVID-19 Pandemic was starting to challenge the workplace and digital alternatives became necessary for business continuity.
OTR sought an LMS provider to build a digital learning offering. Kineo was selected as the preferred partner to help meet OTR’s business case with Totara’s LMS solution as the ideal tool for the job.
Totara had the smarts, not only to cater for OTR’s immediate requirements, yet far beyond. Introducing online learning to the business was the first step. Also, to support new starters with intensive onboarding in the initial phase of their new employment. Both off the shelf courses were deployed and bespoke courses were developed inhouse.
OTR partnered with Kineo to create a digital learning hub through:
The timeframe of this LMS implementation was short, with a 3-week delivery due to the rising challenges presented by COVID-19. Off-the-shelf learning Kineo Courses library content was uploaded, and bespoke titles created by OTR using the Course Builder feature to meet specific training needs.
Totara was quick to deploy and OTR launched at a OTR Learning convention 'huddle' with all store managers across a day of presentations on how Totara would deliver, along with small course demonstrations.
The Kineo Totara LMS facilitated 5,000 with the project staggered across OTR's key LMS milestones:
Phase 1 – Engaging compliance
Phase 2 – Measuring impact & growing people
Phase 3 – Integration and AIrecommendations
The LMS provides a solution whereby not only training can be undertaken and measured, yet crucial notices can be shared across the entire business immediately. The LMS has been vital in ensuring operations across all outlets with ongoing changes to Government directives.
As part of the LMS integration, COVID Marshalls were appointed across all retail outlets. spanning a network of 215 stores. The training and public notices from SA Health were successfully applied to all retail outlets within 3 days. This was made possible by Totara Learn.
Online learning topics in OTR Learning incorporate both skills based and compliance training, As the industry is regulated, retail outlet worker training covers topics such as the safe management of hazardous chemicals, manual handling, gambling, and tobacco.
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The ‘Introduction to OTR Learning’ is the most popular course. There are over 50 courses available with a variety of training topics. Modern learning design and delivering what learners want is important. Learners are actively seeking optional learning content which is a great measure of success.
An online system has made it possible to learn from anywhere at any time and it has also been able to report vital business data to make it possible to improve processes and become more efficient and distribute vital communications across the business at times of need.
“Fantastic solution that came to fruition quickly.”
Brady Hann, Corporate HR Manager, Peregrine Corporation
