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Community Relations

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Community Relations
This course is in the base subscription pack
Category
Environmental, Social and Governance (ESG)
Course Duration
0:35
Subject Matter Expert
Green & Good
Provider
Kineo ESG
Countries
Australia, India, Malaysia, New Zealand, Singapore, United Kingdom, United States
ESG Course
Suite
Endorser

This course has been developed to provide learners with an understanding of the significance of corporate community relationships, how to identify stakeholders, increase their knowledge of community engagement initiatives and how to measure the success of community relations programs.

Target Audience

Companies have a responsibility to respect the rights and the well-being of the communities in which they operate. Doing so creates a positive social impact. This social impact can be achieved through several methods, from donation programs, to volunteering and fundraising, to strategic programs that offer assistance to the communities they operate in.

Companies who engage in behaviour that positively influence society will pursue good community relations for several reasons. First, society looks at them positively and allows them to continue what they are doing. But this isn’t the only benefit for a company that behaves positively. Their employees are more likely to have a higher morale, which means they are more likely to stay with the business. Employees take pride in working for companies that have a positive impact on their community, which leads to higher retention rates, increased performance, and a positive perception of the business. This opens the door to another positive outcome – access to local talent. A positive community reputation can attract local talent, which means companies will have access to local knowledge and expertise that can benefit their operations. Imagine a company that is interested in mining or agriculture, working with the local community to understand weather patterns, how water pools or where it evaporates first, or what animals live locally and how they would be impacted by business operations.  

Communities all have unique interests, concerns and priorities, and companies with good community relations will benefit from working closely with the communities around them. Community diversity is a huge drawcard for companies who want to succeed in an area because it’s an opportunity to promote inclusion and draw on the knowledge of every individual who lives in the area.

Learning Outcomes

There are many positive reasons for companies to maintain high quality community relations. It can foster positive relationships with the communities that companies operate in; it can lead to an enhanced reputation and brand image; it can improve employee morale and retain staff, or make a company look attractive to prospective staff; it gives the company access to local talent and knowledge; and it can enhance customer loyalty. Consumers will often prefer to support companies that visibly demonstrate a commitment to social and environmental responsibility.  

This course provides community relations practitioners with an understanding of:  

  • the significance of corporate community relations and its impact on society, business reputation and sustainability
  • how to identify key stakeholders and understand their needs and expectations
  • community engagement initiatives
  • effective communication and conflict resolution techniques
  • how to measure the success of community relations programmes, and
  • the relevance of reporting social impact.

Corporate Community Relations Training Course

Course Overview

This course has been developed to provide learners with a deep understanding of the significance of corporate community relationships. Discover how to identify stakeholders, enhance your knowledge of community engagement initiatives, and learn how to measure the success of community relations programs.

Target Audience

Companies have a responsibility to respect the rights and well-being of the communities in which they operate, achieving positive social impact through various methods such as donation programs, volunteering, and strategic community assistance.

This course is ideal for companies seeking to influence society positively, enhancing their reputation and fostering a motivated workforce.

Benefits of Positive Community Relations

Engaging in behaviour that positively influences society allows companies to enjoy several benefits. These include enhanced company perception, improved employee morale leading to higher retention rates, increased performance, and better access to local talent. This in turn can provide companies with invaluable local knowledge and expertise, crucial for sectors like mining or agriculture.

Understanding Community Diversity

Communities have unique interests, concerns, and priorities. Companies with good community relations benefit from working closely with diverse communities, promoting inclusion and leveraging the collective knowledge of the area to succeed.

Learning Outcomes

Participants in this course will understand the myriad benefits of maintaining high-quality community relations:

  • Foster positive relationships within the communities where they operate.
  • Enhance company reputation and brand image.
  • Improve employee morale and retain staff.
  • Access local talent and knowledge, crucial for informed business operations.
  • Increase customer loyalty as consumers prefer to support companies committed to social and environmental responsibility.

What You Will Learn

This course provides community relations practitioners with comprehensive insights into:

  • The significance of corporate community relations and its impact on society, business reputation, and sustainability.
  • Identifying key stakeholders and understanding their needs and expectations.
  • Implementing and managing community engagement initiatives.
  • Effective communication and conflict resolution strategies.
  • Measuring the success of community relations programmes.
  • The importance of reporting on social impact.

Course Features

This course includes Adaptics, Animations, Assessments, Certificate of Completion, Interactive Activities, SCORM deployment available, Voice Over, and WCAG 2.1 AA compliance.

Contextualised Content

Corporate community relations, Community engagement, Stakeholder identification, Social responsibility, Community diversity, Corporate reputation management