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This course has been developed to provide you with an understanding of how to deal with and de-escalate conflict.
The course has been designed to provide training for all staff in New Zealand organisations.
This course provides an understanding of:
· drivers and influences that can lead to and escalate conflict
· the human body's reaction when faced with conflict
· key signs of increasing tension in individuals
· how to assess threat and risk using a logical threat and risk assessment model
· some aspects of the law in relation to conflict
· how to formulate strategies to minimise personal risk in conflict situations, and
· practical techniques to de-escalate and avoid conflict.
