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This course introduces the concept of quality customer service, challenging participants to rethink their approach and align with evolving customer expectations. Explore the spectrum of customer expectations, from basic to unanticipated, and learn how to exceed them to deliver exceptional service experiences.
All titles in our ready2work Personal Development range are tailored for individuals of all professional backgrounds and experience levels, offering essential skills in a wide array of everyday situations and settings. Whether you're just starting out in your professional journey or looking to take your career to the next level, this range is designed to equip you with skills and strategies to achieve your career goals.
Explore the essence of quality customer service and its transformative impact on customer satisfaction and loyalty. Embrace a paradigm shift in customer service, moving beyond conventional approaches to meet the evolving needs and expectations of modern customers. Dive into the spectrum of customer expectations, ranging from basic to unanticipated, and learn strategies to exceed these expectations at every touchpoint.
Topics include: Introduction to Quality Customer Service: What is Quality Customer Service? - Change your Paradigm - Customer Expectations - Basic, Expected, Desired, Unanticipated.
