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This course introduces the core principles of quality and continuous improvement, focusing on their significance and application in the workplace. Learn essential concepts and strategies to foster a quality and continuous improvement culture that enhances products, services, and processes. We will examine promoting a workplace culture of innovation, adaptability, and excellence that drives sustainable growth and competitiveness.
Our ready2manage titles focus on the specific skills required to manage operational functions. From strategic decision-making and performance optimisation to risk management and financial awareness, courses in this range target the evolving needs of aspiring to seasoned managers.
Gain a clear understanding of what quality means and why it is crucial for organisational success. Explore the concepts of breakthrough and continuous improvement, and learn how they contribute to achieving and maintaining high standards. Learn how to implement the principles of Total Quality Management (TQM) to enhance organisational processes, products, and services.
Topics include: Quality and Continuous Improvement: what is quality? - why quality is important - breakthrough and continuous improvement – PDCA - quality management - total quality management (TQM) - embracing continuous improvement - pareto principle.
