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This course focuses on essential attitudes and actions to work effectively in a service environment. From employment rights and responsibilities to ensuring appropriate workplace behaviours and fostering a positive store culture, we outline generic actions that support efficient and effective performance and drive quality interactions in a service environment.
This course is from the ready2work Retail series, which is designed for both new and experienced retail professionals. The series offers practical skills crucial for success in the retail industry, such as customer service, sales techniques, inventory management, security, point-of-sale systems, etc., designed to help improve customer experiences, boost sales, and enhance operational efficiency.
Familiarise yourself with organisational requirements, culture, vision, and mission statements to align your work habits and responsibilities with your employer’s expectations. Understand the importance of appropriate behaviours, personal grooming, hygiene, and dress standards in creating a positive and professional service environment. Learn to handle retail pressures, interact positively with customers, and complete tasks efficiently while assisting team members to foster a collaborative and positive store culture.
Topics include: Work Effectively in a Service Environment: Employment Rights and Responsibilities – Information Sources – Positive Workplace – Discrimination, Bullying, and Harassment - Equal Employment Opportunity (EEO) – Appropriate Behaviours – National Employment Standards - Organisational Requirements and Culture - Vision and Mission Statements - Organisational and Employment Requirements – Managing Shifts and Staff Rosters - Uniforms, Dress Standards, and Personal Grooming - Hygiene and Sickness - Designated Lines of Communication - Work Habits and Responsibility - Retail Pressures and Customer Interactions - Displaying Appropriate Behaviours - Accountability and Teamwork - Completing Tasks - Assisting Team Members - Follow-Up Actions - Positive Store Culture.
