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This course focuses on the fourth level of emotional intelligence (EI), developing social skills, effective communication, conflict resolution, and emotional regulation. Explore empathy, influencing, building rapport, and boundary setting to strengthen relationships and hone essential relationship management skills that will enable you to navigate conflicts, influence others positively, and build strong interpersonal connections. Relationship management is considered to be the pinnacle of emotional intelligence.
All titles in our ready2work Personal Development range are tailored for individuals of all professional backgrounds and experience levels, offering essential skills in a wide array of everyday situations and settings. Whether you're just starting out in your professional journey or looking to take your career to the next level, this range is designed to equip you with skills and strategies to achieve your career goals.
Learn to develop social skills and master effective communication techniques for building and maintaining strong relationships. Explore strategies for navigating conflicts, regulating emotions, and fostering empathy and perspective to promote constructive resolutions. Develop skills in influencing, building rapport, and setting boundaries to establish healthy relationships based on adaptability, flexibility, and mutual respect.
Topics include: Emotional Intelligence Level 4: Relationship Management: Core Components of Relationship Management - Developing Social Skills - Refining Your Path - The Significance of Active Listening - Effective Communication for Stronger Relationships - Navigating Conflict and Resolution - Emotional Regulation - Empathy and Perspective - Influencing and Persuasion - Building Rapport - Boundary Setting - Adaptability and Flexibility - Feedback and Appreciation.
